COMMUNICATING BY TELEPHONE & EMAIL
Our goal is to keep you fully informed on your case and to answer any questions you may have. There are no stupid questions. Please use these guidelines to help you make the most of our relationship.
Emails are the quickest way to get answers to your day-to-day questions and concerns. It also provides a written record of your communication with your attorney. Please group your questions together and send one email at a time to your attorney. After reviewing and analyzing the questions/comments, your attorney will respond (typically by email.)
lf we are unable to address your questions/concerns by email, and to maximize our ability to communicate with you about your case, we may set up a telephone appointment: a designated, calendared time for the Attorney and you to speak. This allows the Attorney to have your file in front of her and to prevent “telephone tag.”
How soon can I expect a return call or email?
We always try to return calls and respond to emails the same day. Typically, you can expect a return call or email from someone in the office by 5:30 p.m. the following business day. Since the Attorney, as part of her job, is scheduled out of the office (court hearings, depositions, mediations, continuing legal education), she may not be able to return your call for 1-5 days. The Attorney wants to be available to answer any legal questions you may have. It may be best to group any non-emergency questions and schedule‘a telephone conference or send one email outlining your questions. Phone appointments allow the Attorney to give your questions her undivided attention. If you want a more immediate response, then you may email your questions. In that instance, you can expect a written response at our first opportunity as explained above.
What information do you need if I leave a voice mail?
We understand that when you call, you are focusing on the questions you have or information you wish to pass on to us.
- Leave only one voicemail. Repeated calls and messages regarding the same issue are not necessary and will delay our response time. Repeated calls without leaving a voicemail is not productive.
- Clearly identify yourself by giving your first and last name every time you call.
- Provide your full telephone number each time you call. When clients do not leave their full name and telephone number, the Attorney or staff must stop working to research the client file to retrieve the telephone number. This takes up valuable time that could be used to work on your case.
- Briefly outline what you need. Every message Is written down in detail so that each issue can be addressed. The messages are then filed in the client’s file. Written messages are not filed until each issue has been addressed.
As a reminder, our office hours are Monday through Thursday 8:00 a.m. to 5:30 p.m. (CST). We are closed every day from noon until 1:00 p.m. for lunch. We are closed on Friday.